Dubai Jobs for Help Desk Agent
Are you experienced in customer service and hospitality looking for new job in Dubai or looking for job change? This is your perfect matching job for you, we are hiring for Help Desk Agent for our partner company in Dubai, United Arab Emirates. Role: Help Desk Agent
Location: Dubai & Sharjah - Al Musallah Area
Job Purpose: The purpose of this Help Desk gent job is to assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings.
Location: Dubai & Sharjah - Al Musallah Area
Job Purpose: The purpose of this Help Desk gent job is to assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings.
Responsibilities:
These are the main responsibilities of this role that you ill be performing as a Help Desk Agent- Maintaining a high level of service attitude towards customers.
- Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.,
- Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
- General administrative work which may include preparation of memos, customer letters, filing etc.,
- Delivery of cheque books and ATM cards to customers
- Handling and delivering captured card issues on account of customers
- Delivery of covered cards to customers
- Delivery of returned cheques to customers
- Perform any other responsibilities entrusted by Branch management from time to time.
- knowledge of ADIB’s Retail & institutional Banking products & services
- knowledge of ADIB’s Operational Policies & Procedures
- Knowledge of UAE banking practices, regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills